File Details:

Questions:

1. What are the precautions the company secretary should take while writing a letter to the company director?
2. What is meant by mechanical barrier in communications?
3. List out any five advantages of video conferencing.
4. What is empathetic listening? How is it different from critical listening?
5. State the differences between grapevine and rumour.
6. Draft a suitable reply to a customer who has complained about the poor quality of goods sent.
7. What do you mean by website? Also, state its usefulness in business.
8. What are the principles of effective communication?
9. Distinguish between formal and informal reports. What do you think are the salient features of a good formal report?
10. Elucidate the statement 'Communication is as essential as anything because nothing can be achieved without it', outlining the importance of communication with special reference to business.
11. Discuss the cost-effectiveness of various communication devices.
12. Draft a letter canceling your order placed some days earlier, giving reasons for the cancellation.
13. Write short notes on guidelines for writing a press report, pros and cons of facsimile system (PAX), and lateral and diagonal communication.
14. Elaborate the seven Cs of communication required to make it effective.