File Details:

Questions:

1. Define communication and briefly explain the importance of good communication.
2. What is oral communication? Briefly state the scope of communication.
3. Explain the meaning of grapevine communication and mention its characteristics.
4. What do you mean by writing skills? What are the steps for gaining good writing skills?
5. What do you understand by a business letter? State briefly the importance of a business letter.
6. Discuss the structure of a business letter with an example.
7. What do you mean by a report? Discuss briefly the types of business reports.
8. What is meant by listening? State briefly the principles of effective listening.
9. What is an order letter? Which factors should be kept in mind while preparing an order letter?
10. Write a short note on any one of the following: 7C's of communication, Electronic writing process, Circular letter, Group discussion.